Job Description
Join our award-winning hospitality team at the prestigious Grand Plaza Hotel in downtown Los Angeles! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxury property. As the first point of contact for our international clientele, you'll embody our commitment to excellence while managing check-in/check-out processes, handling reservations, and resolving guest inquiries with professionalism and warmth. Enjoy competitive benefits, career growth opportunities, and work in an environment that values your contributions.
Responsibilities
- Manage seamless check-in/check-out procedures for hotel guests using Opera PMS system
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local area recommendations and transportation assistance
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 1 year front desk or customer service experience in luxury hospitality
- Proficiency in hotel management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license and clean driving record (for va duties)
- Strong multitasking abilities in fast-paced environments
- Fluency in English; Spanish or Mandarin a significant plus
- High school diploma or equivalent required