Job Description
Join our award-winning team as a Front Desk Agent and be the first point of contact for our guests! We're seeking a dynamic hospitality professional to deliver exceptional service in a luxury hotel environment. Enjoy flexible scheduling, competitive pay, and opportunities for career advancement while working in Charlotte's vibrant uptown district.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through professional appearance and conduct
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and multitasking skills
- Ability to work flexible shifts including nights/weekends
- Valid NC driver's license (if required for errands)
- High school diploma or equivalent required
- Basic knowledge of local attractions and services