Job Description
Join our dynamic team at the luxurious Grand Plaza Hotel in Philadelphia as a Part-Time Front Desk Agent! We're seeking charismatic and detail-oriented professionals to deliver exceptional guest experiences in the heart of the city. This role offers flexible scheduling, competitive compensation, and opportunities for growth within our award-winning hospitality group. If you thrive in fast-paced environments and possess a passion for service, we want to meet you!
As a Front Desk Agent, you'll be the first point of contact for our international and domestic guests, ensuring seamless check-ins, resolving inquiries with professionalism, and maintaining a welcoming atmosphere. Our ideal candidate brings enthusiasm, strong communication skills, and a commitment to exceeding expectations.
Responsibilities
- Efficiently manage guest check-ins and check-outs using our property management system
- Handle guest inquiries and requests with prompt, courteous responses
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
- Assist with resolving guest concerns with empathy and solution-oriented approaches
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years in customer service or front desk role
- Proficiency with hotel management software (e.g., Opera, Delphi)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Basic knowledge of Philadelphia attractions and transportation