Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Hotel Cleveland! We're seeking energetic, customer-focused professionals to deliver exceptional guest experiences in the heart of downtown Cleveland. This part-time role offers flexible scheduling and the opportunity to work in a luxury hotel environment with career growth potential. If you're passionate about creating memorable moments and thrive in fast-paced settings, apply today to become part of our renowned service culture.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with prompt solutions and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Promote hotel amenities and local attractions to guests
- Maintain a clean, organized reception area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a dynamic environment
- Basic knowledge of Cleveland tourism and attractions
- Flexible availability including weekends and holidays
- Positive attitude with strong attention to detail