Job Description
Join our award-winning luxury hotel in the heart of downtown Chicago! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences while working flexible part-time hours. Enjoy competitive pay, employee discounts, and a vibrant team environment in one of America's premier hospitality destinations.
Responsibilities
- Check in/out guests with speed and accuracy using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain guest records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Upsell hotel amenities and services to maximize revenue
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work nights, weekends, and holidays
- Valid Illinois driver's license (if required for errands)
- Basic knowledge of Chicago attractions and transportation