Job Description
Are you a people person with a passion for exceptional guest experiences? Grand Hospitality Group is seeking a charismatic Front Desk Agent to join our dynamic team at our Charlotte location. As the first point of contact for our guests, you'll create memorable stays through warm hospitality and seamless service. Enjoy flexible scheduling, competitive pay, and opportunities for career growth in a supportive environment.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments and manage cash/credit card transactions securely
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Operate PMS software and maintain detailed guest records
- Uphold brand standards for cleanliness and professional appearance
- Assist with basic administrative tasks including answering phones and sorting mail
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years in customer service or hotel front desk experience
- Proficiency with PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and transportation