Job Description
Join our award-winning team at Grand Plaza Hotel Oklahoma City as a Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in our downtown location. This part-time role offers flexible scheduling, competitive pay, and opportunities for career growth within our luxury hotel chain. Enjoy complimentary hotel stays, meal discounts, and a vibrant work environment where your smile makes a difference.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments via Opera PMS system
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service excellence
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Oklahoma driver's license (if transporting guests)
- Basic knowledge of Oklahoma City attractions
- Spanish bilingualism preferred