Job Description
Join the vibrant hospitality team at Grand Hotel Detroit, where exceptional service meets urban elegance. We're seeking a charismatic Front Desk Agent to create memorable guest experiences in the heart of Detroit's cultural district. This part-time position offers flexible hours and the opportunity to be the first point of contact for our international clientele. If you're passionate about hospitality and thrive in fast-paced environments, apply today to become part of our award-winning team!
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera property management system
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance departments for operational efficiency
- Process payments and maintain accurate financial records
- Assist with valet services and concierge requests as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury/hotel setting
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Basic knowledge of Detroit attractions and transportation
- Valid Michigan driver's license for valet duties