Job Description
Join our award-winning Baltimore hotel team as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown. Enjoy flexible scheduling, competitive pay, and a supportive work environment while showcasing Baltimore's vibrant hospitality scene. Full training provided with opportunities for career growth. Apply now to become part of our legacy of excellence!
Responsibilities
- Manage check-in/check-out processes with speed and precision
- Handle guest inquiries, requests, and complaints professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Utilize PMS software for reservations and room status updates
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Basic math and cash handling abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Positive attitude and problem-solving mindset