Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotel Cleveland! We're seeking friendly, energetic individuals to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to ensure your success. Enjoy a dynamic work environment in downtown Cleveland with competitive pay and flexible scheduling. Perfect for students or career changers looking to enter the hospitality industry.
Responsibilities
- Check in/out guests efficiently using hotel management software
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain a clean, organized lobby area
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Professional appearance and demeanor
- Flexible availability including weekends/holidays
- Must pass background check