Job Description
Join our dynamic team as a Front Desk Agent at Austin Hospitality Group, where we craft memorable guest experiences in the heart of Texas' vibrant capital. As the first point of contact for our international guests, you'll embody our commitment to exceptional hospitality while enjoying flexible shift work that fits your schedule. Discover why Austin is consistently ranked among America's top destinations while building a rewarding career in hospitality.
Responsibilities
- Efficiently manage guest check-ins/check-outs and reservation systems
- Provide local attraction recommendations and personalized service
- Handle payment processing and cash management with precision
- Maintain organized front desk operations during assigned shifts
- Resolve guest inquiries promptly and professionally
- Collaborate with housekeeping and maintenance teams
- Adhere to brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous hospitality/customer service experience preferred
- Flexible availability for nights/weekends/holidays
- Proficiency in hotel management software (e.g., Opera)
- Strong communication and problem-solving abilities
- Basic cash handling and payment processing skills
- Valid Texas driver's license (for occasional errands)