Job Description
Join our award-winning team at the Grand Hyatt Nashville and launch your hospitality career! We're seeking passionate individuals for our Front Desk Agent position – no experience required. As a downtown landmark hotel, we provide comprehensive training to help you thrive in a dynamic environment. Enjoy competitive pay, flexible scheduling, and growth opportunities within our global hospitality network. Perfect for career changers, recent graduates, or anyone seeking a fresh start in Nashville's thriving tourism industry. Apply today and become part of Music City's premier hospitality experience!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and guest inquiries via phone/email
- Process payments accurately and maintain financial transaction records
- Collaborate with housekeeping, maintenance, and security teams
- Resolve guest concerns promptly with a solutions-oriented approach
- Utilize hotel property management systems (training provided)
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- No prior hotel experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic computer proficiency (typing 25+ WPM preferred)
- Positive attitude and problem-solving mindset
- Attention to detail and organizational abilities
- Must be authorized to work in the United States