Job Description
Join our award-winning team as a Front Desk Agent at the Grand Plaza Hotel in downtown Columbus! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying weekly paychecks and career advancement opportunities. As the first point of contact, you'll embody our commitment to luxury hospitality while building lasting guest relationships.
Why Work With Us?
• Competitive weekly pay (every Friday!)
• Comprehensive benefits package
• Free hotel accommodations for travel
• Professional development programs
• Employee discounts worldwide
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year hotel or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems (Opera/PMS)
- Ability to work flexible shifts (nights/weekends required)
- High school diploma or equivalent (college preferred)
- Basic math and cash handling proficiency
- Valid Ohio driver's license (if required for errands)