Job Description
Join our award-winning hospitality team at Grand Hotel Kansas City as a Part-Time Front Desk Agent! We're seeking charismatic individuals to deliver exceptional guest experiences in the heart of downtown. This role offers flexible scheduling and opportunities for career growth in the luxury hospitality sector. If you're passionate about creating memorable stays and thrive in fast-paced environments, we encourage you to apply today.
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations and room assignments using PMS systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate records of guest feedback and incidents
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and services
- Flexible availability including weekends and holidays