Job Description
Join our award-winning hospitality team at Grand Memphis Hotel! We're seeking a charismatic Front Desk Agent to create memorable guest experiences. This part-time role offers flexible scheduling and comprehensive training – no experience required! Perfect for students or career changers passionate about customer service. Enjoy competitive pay, complimentary meals, and a vibrant downtown Memphis work environment.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records and utilize hotel management systems
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (no experience necessary)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in basic computer systems (training provided)
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and team-oriented mindset
- Ability to stand for extended periods