Job Description
Join our award-winning luxury hotel team as a Front Desk Agent! We're seeking charismatic hospitality professionals to create unforgettable guest experiences in the heart of downtown Chicago. This part-time role offers flexible scheduling while delivering premium service to our discerning clientele.
Grand Horizon Hotels combines modern elegance with Midwestern charm, and we need you to be the first point of contact for our guests. If you thrive in fast-paced environments and take pride in flawless service, this is your opportunity to shine in the hospitality industry.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and special requests with precision
- Handle guest inquiries and resolve complaints promptly with professionalism
- Process payments, manage cash floats, and ensure financial accuracy
- Coordinate with housekeeping, maintenance, and valet services
- Uphold brand standards through consistent service delivery
- Contribute to team training and operational improvements
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic knowledge of Chicago tourism attractions
- High school diploma or equivalent required
- Valid Illinois driver's license preferred