Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking a charismatic professional to create unforgettable first impressions for our luxury hotel guests. This part-time role offers flexible scheduling, competitive pay, and opportunities for career advancement in Chicago's vibrant hospitality scene. If you thrive in fast-paced environments and excel at turning guest interactions into memorable experiences, we want to meet you!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and payment processing accurately
- Resolve guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process credit card transactions and maintain accurate financial records
- Provide local recommendations and personalized service to enhance guest satisfaction
- Assist with luggage handling and valet services as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency with Opera/PMS reservation systems
- Exceptional communication and multitasking abilities
- Strong attention to detail and organizational skills
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Chicago attractions and transportation