Job Description
Join our award-winning team at the Grand Hospitality Group as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our prestigious Charlotte location. If you thrive in fast-paced environments and take pride in creating memorable moments, this role is your perfect match. Enjoy competitive hourly pay, flexible scheduling, and opportunities for growth within our renowned hospitality brand.
Responsibilities
- Efficiently manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and billing inquiries with meticulous attention to detail
- Resolve guest concerns promptly using exceptional problem-solving skills
- Maintain accurate guest records and ensure confidentiality of sensitive information
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and manage cash drawer procedures with accountability
- Act as a local resource for guests, recommending attractions and services
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Strong proficiency with reservation systems (e.g., Opera, Delphi)
- Ability to multitask effectively in high-pressure situations
- Professional appearance and polished demeanor
- Basic knowledge of hotel operations and local attractions
- Flexibility to work evenings, weekends, and holidays
- Valid North Carolina driver's license (if required for errands)