Job Description
Join our award-winning hospitality team at Grand Hotel Oklahoma City as a Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in a dynamic luxury environment. This part-time role offers flexible scheduling and opportunities for professional growth in the heart of Oklahoma City's vibrant downtown. If you thrive in fast-paced settings and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Warmly greet and register guests, ensuring seamless check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Act as primary contact for guest requests, coordinating housekeeping and maintenance teams
- Utilize hotel management systems to process payments and maintain accurate records
- Handle guest complaints with professionalism and escalate complex issues appropriately
- Collaborate with cross-department teams to optimize guest satisfaction
- Maintain pristine front desk appearance and operational efficiency
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Strong problem-solving abilities and attention to detail
- Ability to multitask effectively during peak periods
- Valid Oklahoma hospitality certification (or willingness to obtain)
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills