Job Description
Join our award-winning hospitality team at Grand Harbor Hotel Boston! We're seeking passionate individuals to create memorable guest experiences as our newest Front Desk Agents. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in Boston's premier Seaport District.
Responsibilities
- Warmly greet and check in guests with professional demeanor
- Manage reservations and room assignments efficiently
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest inquiries and service requests promptly
- Utilize property management systems (Opera/PMS)
- Conduct VIP check-ins and special arrangements
Qualifications
- High school diploma or equivalent required
- Exceptional customer service attitude
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Flexible availability including weekends/holidays
- Positive, approachable personality
- Previous hospitality experience preferred