Job Description
Join our award-winning downtown Milwaukee hotel as a Night Shift Front Desk Agent and become the cornerstone of our guest experience. We're seeking a charismatic professional to manage overnight operations, ensuring seamless service while our guests rest. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in hospitality.
As a key ambassador of our brand, you'll handle check-ins, manage reservations, and resolve guest inquiries with exceptional care. Our 24/7 operations require a reliable team player who thrives in dynamic environments. If you're passionate about creating memorable stays and want to work in Milwaukee's vibrant hospitality scene, we encourage you to apply.
Responsibilities
- Manage overnight check-ins/checkouts and guest registration processes
- Respond to guest inquiries via phone, email, and in-person with professionalism
- Monitor security systems and manage emergency protocols during night hours
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Update reservation systems and manage room availability
- Handle lost and found items with meticulous documentation
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Proficiency with hotel management software (e.g., Opera, PMS)
- Basic knowledge of Milwaukee attractions and transportation
- Flexible schedule availability including weekends and holidays
- High school diploma or equivalent required
- Valid Wisconsin driver's license preferred