Job Description
Join our award-winning team at Grand Harbor Hotel as a Front Desk Agent! We're seeking friendly, energetic individuals to create memorable guest experiences in the heart of Baltimore. No prior experience required – we provide comprehensive training for motivated team players. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive hospitality environment.
Responsibilities
- Warmly greet and assist all hotel guests with check-in/check-out processes
- Manage reservations and room assignments using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional customer service
- Multitask efficiently in a fast-paced front desk environment
Qualifications
- No experience required – we train all new team members!
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with learning new systems
- Professional appearance and positive attitude
- Ability to stand for extended periods and lift up to 25 lbs
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent (preferred)
- Valid Maryland ID (required)