Job Description
Join our award-winning team as a Front Desk Agent at the Grand Plaza Hotel in vibrant San Antonio! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. This part-time position offers flexible scheduling and is perfect for students, career changers, or anyone seeking hospitality experience. No prior experience required – we provide comprehensive training!
Enjoy competitive pay, complimentary meals, and opportunities for advancement. Located in the heart of downtown San Antonio near the iconic River Walk, you'll work in a dynamic environment where every day brings new interactions. Our supportive team culture values diversity and teamwork, making this an ideal starting point in hospitality.
Responsibilities
- Check in/out guests efficiently while maintaining a warm and professional demeanor
- Manage reservations and room assignments using our property management system
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service and attention to detail
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent (GED)
- Strong customer service orientation with excellent communication skills
- Basic computer proficiency (typing, email, reservation systems)
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including weekends, evenings, and holidays
- Positive attitude and willingness to learn new systems
- No prior experience required – training provided!