Job Description
Join our award-winning hospitality team at Grand Mesa Hotel & Resort as a Part-Time Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable first impressions for our guests. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in Mesa's premier hospitality destination.
As the face of our resort, you'll handle guest inquiries, manage check-in/check-out processes, and resolve concerns with professionalism. This role offers growth opportunities into supervisory positions and includes employee discounts on dining and accommodations. Perfect for students, career changers, or those seeking flexible part-time work!
Responsibilities
- Greet guests warmly and efficiently manage all front desk operations
- Process reservations, check-ins, and check-outs using resort management software
- Answer phone calls and respond to emails with exceptional customer service
- Resolve guest concerns promptly and coordinate with housekeeping/management
- Process payments and maintain accurate financial records
- Assist with luggage handling and provide local area information
- Uphold resort standards for cleanliness and safety protocols
Qualifications
- No experience required – full training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn software systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexible availability including evenings, weekends, and holidays
- Must pass background check and drug screening