Job Description
Join our award-winning team at The Grand Denver Hotel, where exceptional hospitality meets Rocky Mountain charm! We're seeking passionate Part-Time Front Desk Agents to create memorable guest experiences in the heart of downtown Denver. Enjoy flexible scheduling, competitive hourly rates, and opportunities for career growth within our luxury property. Perfect for students and hospitality professionals seeking dynamic work environment with comprehensive training and employee discounts.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures, room assignments, and concierge support
- Manage reservations, phone inquiries, and guest requests with efficiency and professionalism
- Process payments, maintain accurate billing records, and reconcile daily transactions
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Utilize property management systems (Opera) to manage occupancy and availability
- Resolve guest complaints promptly while maintaining brand standards
- Contribute to a positive team environment through clear communication
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury/hotel setting
- Proficiency in property management systems (Opera, Opera Cloud)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment with attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Denver attractions and local services
- Valid Colorado driver's license for occasional errands