Job Description
Join our vibrant hospitality team as a Front Desk Agent where every shift brings new opportunities to create memorable guest experiences. We're seeking energetic professionals who thrive in fast-paced environments and excel at delivering exceptional service. Enjoy flexible scheduling, competitive pay, and the chance to work in one of NYC's iconic locations. Perfect for students, career changers, or anyone seeking a rewarding part-time role in the heart of Manhattan.
Responsibilities
- Provide exceptional guest check-in/check-out services using PMS systems
- Manage reservation inquiries and room assignments efficiently
- Handle guest concerns and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and manage guest communications
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving abilities
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and cash handling skills
- Multilingual abilities a significant plus