Job Description
Join our award-winning Detroit hospitality team as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our downtown landmark hotel. This role offers flexible scheduling and growth opportunities within our luxury property. If you thrive in fast-paced environments and possess impeccable communication skills, we want you on our team!
Responsibilities
- Check in/out guests efficiently while maintaining a warm and professional demeanor
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) for daily tasks
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hospitality software (Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic knowledge of Detroit attractions and transportation
- Valid Michigan driver's license preferred