Job Description
Join our dynamic hospitality team at Grand Horizon Hotel as a Front Desk Agent! We're seeking friendly, energetic individuals to create memorable guest experiences. No prior experience required—comprehensive training provided. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in downtown Phoenix. Perfect for students or career changers seeking part-time opportunities. Apply today and start your journey in hospitality!
Responsibilities
- Provide exceptional guest check-in/check-out service with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate front desk logs and daily reports
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn reservation systems
- Exceptional problem-solving and multitasking abilities
- Positive attitude with commitment to guest satisfaction
- Flexibility to work evenings, weekends, and holidays
- No experience required—training provided
- Must be authorized to work in the United States