Job Description
Join our award-winning team at Grand Miami Hotel, where luxury meets coastal charm! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling reservations, check-ins/outs, and local recommendations. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in Miami's heart. Apply now to kickstart your hospitality career!
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and confirmations via phone/email
- Resolve guest concerns promptly using empathetic communication skills
- Process payments accurately and maintain detailed transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide personalized local recommendations and tourism insights
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license and reliable transportation
- Basic knowledge of Miami attractions and transportation
- Ability to multitask in fast-paced environments
- Professional appearance and positive demeanor