Job Description
Join our award-winning luxury hotel team as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of downtown Chicago. Enjoy competitive pay, flexible scheduling, and a vibrant work environment where your hospitality skills shine. Perfect for students or career changers seeking part-time opportunities with growth potential.
Responsibilities
- Deliver exceptional guest service through check-in/out processes and concierge assistance
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly with empathy and professionalism
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial documentation
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Basic math skills for cash handling and billing
- Valid Illinois driver's license preferred
- Fluency in English; Spanish proficiency a plus