Job Description
Join our award-winning luxury hotel in downtown Minneapolis as a Part-Time Front Desk Agent! Be the first point of contact for our international guests, delivering exceptional service while showcasing the vibrant Twin Cities culture. We offer flexible scheduling, competitive pay, and opportunities for career growth in the hospitality industry. Perfect for students or professionals seeking a dynamic part-time role with premium benefits including hotel discounts and complimentary meals.
Responsibilities
- Check in/out guests efficiently while maintaining a warm and professional demeanor
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests and resolve issues promptly using hotel-specific systems
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping, valet, and F&B teams for seamless operations
- Promote hotel amenities and local attractions to enhance guest experiences
- Uphold brand standards and safety protocols at all times
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Minneapolis attractions and transportation
- High school diploma or equivalent required