Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Denver, where exceptional service meets Rocky Mountain charm! We're seeking a charismatic Front Desk Agent to create memorable guest experiences in the heart of downtown. This part-time role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in delivering personalized service. Enjoy competitive pay, flexible scheduling, and a supportive team culture while exploring Denver's vibrant attractions on your days off. Apply today to become part of Denver's premier hospitality destination!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and modify bookings per guest requests
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service delivery
- Assist with guest concerns and resolve complaints promptly
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Denver attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid Colorado driver's license preferred