Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group's flagship property in Philadelphia! We're seeking energetic hospitality professionals to deliver exceptional guest experiences through our high-energy front desk operations. This part-time role offers flexible scheduling including nights, weekends, and holidays—perfect for students or those seeking work-life balance.
In this dynamic position, you'll be the first point of contact for our international clientele, handling check-ins, managing reservations, and resolving guest inquiries with finesse. Our competitive hourly compensation includes performance bonuses, complimentary meal privileges, and opportunities for career advancement within our luxury portfolio.
Responsibilities
- Efficiently manage guest check-in/out processes using our property management system
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Assist with valet services and concierge duties as needed
- Participate in daily shift briefings and training sessions
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with hotel management software (e.g., Opera)
- Strong problem-solving abilities under pressure
- Basic knowledge of Philadelphia attractions and transportation
- High school diploma or equivalent required
- Valid Pennsylvania driver's license preferred