Job Description
Join our award-winning Louisville team as a Front Desk Agent and become the heart of our guest experience! No experience required – we provide comprehensive training to launch your hospitality career. This part-time role offers flexible scheduling perfect for students or career-changers, with opportunities for advancement. Enjoy a supportive environment where your customer service skills shine while working in downtown Louisville’s premier hotel.
Responsibilities
- Provide exceptional guest check-in/check-out service with warm hospitality
- Manage reservations and room assignments using our property management system
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service delivery
- Assist with valet services and luggage handling when needed
Qualifications
- No prior experience required – we train all team members!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including weekends and holidays
- Valid driver’s license preferred for valet duties