Job Description
Join our award-winning team at Grand Harbor Hotels, where luxury meets coastal charm! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our premier Virginia Beach location. This part-time role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our renowned hotel group.
As the first point of contact for our international guests, you'll embody our commitment to excellence while managing check-ins, reservations, and special requests. Our beachfront property offers a dynamic work atmosphere with stunning ocean views and a supportive team culture. If you're passionate about hospitality and ready to elevate your career, we encourage you to apply today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using our proprietary hotel management system
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Provide local recommendations and assist with guest transportation arrangements
- Uphold brand standards through consistent service excellence and attention to detail
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak check-in/out periods
- Valid Virginia driver's license (for va/shuttle duties)
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of foreign languages (Spanish/French preferred)
- High school diploma or equivalent required