Job Description
Join our award-winning downtown Minneapolis hotel as a Front Desk Agent! We're seeking charismatic individuals to deliver exceptional guest experiences while managing check-in/out processes. This part-time role offers flexible scheduling and opportunities for career growth in the hospitality industry. Be the first impression of our luxury property and create memorable moments for our international clientele.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera PMS system
- Handle guest inquiries with professionalism and local knowledge
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for special requests
- Upsell hotel amenities and dining options to enhance guest stays
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Minneapolis attractions and transportation
- High school diploma or equivalent required