Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hotel Oakland! We're seeking charismatic individuals to deliver exceptional guest experiences through seamless check-ins, personalized service, and efficient problem-solving. This part-time role offers flexible shift work in a vibrant downtown location, perfect for students and professionals seeking flexible hours. Enjoy competitive pay, comprehensive training, and a supportive work environment where your guest-focused skills shine.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management software
- Handle reservations, inquiries, and special requests with exceptional customer service
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security departments for guest needs
- Uphold brand standards through attentive service and facility maintenance awareness
- Resolve guest concerns promptly and escalate complex issues to management
- Execute shift-specific duties including end-of-day reconciliation and reporting
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience
- Proficiency in hotel management systems (Opera, RoomMaster, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Oakland area attractions and transportation
- Valid driver's license and reliable transportation (if required for errands)