Job Description
Are you a welcoming professional looking for a part-time opportunity in the heart of Baltimore? The Grand Baltimore Hotel & Suites is seeking a dedicated Front Desk Agent to join our exceptional team.
We pride ourselves on providing world-class hospitality. In this role, you will be the face of our hotel, ensuring every guest feels valued from the moment they arrive until they check out. We offer a dynamic work environment with opportunities for growth and a supportive team culture.
Why Join Us?
- Competitive hourly pay.
- Flexible scheduling.
- Employee discount on stays.
- Training and development opportunities.
Responsibilities
- Greet and welcome guests warmly, managing the check-in and check-out process efficiently using our PMS systems.
- Answer incoming phone calls and emails with a polite and professional demeanor, addressing inquiries promptly.
- Handle guest inquiries regarding local attractions, dining, and services to enhance their stay experience.
- Process payments, manage hotel accounts, and accurately handle cash and credit transactions.
- Maintain the cleanliness and organization of the front desk, lobby area, and common spaces.
- Assist with luggage storage, valet coordination, and special requests to ensure guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in hospitality or customer service is preferred but not mandatory for the right candidate.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Proficiency in basic computer applications and reservation software (e.g., Opera, Micros).
- Professional appearance and a friendly, positive attitude.