Job Description
We are seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team at the Baltimore Harbor Inn & Suites. As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on excellence and are looking for an individual who shares our passion for creating memorable guest experiences.
Why Join Us?
- Competitive hourly pay and benefits package.
- Flexible scheduling to accommodate your lifestyle.
- Employee discounts on dining and local attractions.
- A supportive and professional work environment.
Responsibilities
- Greet and warmly welcome guests upon arrival and assist with their departure.
- Efficiently process check-ins, check-outs, and room reservations using hotel PMS software.
- Answer and direct incoming phone calls and emails with a professional tone.
- Ensure the lobby, reception area, and public spaces are immaculate and welcoming.
- Provide guests with accurate information regarding local attractions, dining, and transportation.
- Address guest inquiries, requests, and complaints promptly and with a solutions-oriented mindset.
- Coordinate with housekeeping to ensure rooms are ready for new arrivals.
Qualifications
- Previous front desk or hospitality experience is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel property management systems.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and a friendly, approachable demeanor.
- Fluency in English; bilingual candidates are encouraged to apply.
- High school diploma or equivalent required.