Job Description
Join our award-winning team at the Grand Plaza Hotel, where exceptional hospitality meets vibrant San Antonio culture! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences in the heart of downtown. Perfect for career-starters in the hospitality industry, this role offers comprehensive training, competitive benefits, and growth opportunities within our luxury hotel chain.
As the first point of contact, you'll embody our commitment to excellence while handling reservations, check-ins, and guest inquiries. Our modern facilities include on-the-job training, employee discounts, and a supportive team environment dedicated to your professional development.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation inquiries and modify bookings using our PMS system
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations for attractions and dining experiences
- Maintain organized records of guest preferences and feedback
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Basic computer proficiency with reservation systems
- Exceptional communication and customer service skills
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including weekends and holidays
- No prior experience required - comprehensive training provided