Job Description
We are expanding our team and looking for passionate professionals to join our award-winning hotel in the heart of Baltimore. Urgent Hiring! If you are dedicated to delivering exceptional guest experiences and thrive in a dynamic environment, we want to meet you.
Grand Harbor Hospitality Group offers competitive compensation, comprehensive benefits, and a vibrant workplace culture. Be part of a team that sets the standard for excellence in the hospitality industry.
Responsibilities
- Oversee daily hotel operations and ensure seamless check-in/check-out processes.
- Maintain high standards of guest satisfaction by promptly addressing inquiries and resolving complaints.
- Train, mentor, and supervise hotel staff to uphold company policies and service standards.
- Manage inventory, order supplies, and control operational expenses efficiently.
- Coordinate with housekeeping and maintenance teams to ensure property readiness.
- Handle reservations, billing, and security procedures with absolute accuracy.
Qualifications
- High school diploma or GED; Bachelor's degree in Hospitality or related field preferred.
- Minimum of 2 years of experience in hotel management, front desk, or guest services.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Familiarity with property management systems (PMS) is a plus.
- Professional appearance and a customer-first attitude.