Job Description
Join our dynamic team at the Baltimore Grand Hotel, where we value exceptional service and reward dedication with weekly pay! We're seeking energetic Hotel Front Desk Agents to deliver memorable guest experiences in a fast-paced environment. Enjoy flexible shift schedules while working in the heart of Baltimore's vibrant hospitality scene. Perfect for career-driven individuals seeking stability and growth in the luxury hotel industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through attentive service and problem resolution
- Sell room upgrades and additional services to enhance guest experience
- Maintain a clean, organized front desk and lobby area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in basic computer systems and reservation software
- Attention to detail and cash handling accuracy
- Positive attitude and team-oriented mindset