Job Description
Are you a passionate hospitality professional looking for an opportunity to shine in the heart of Chicago? Grand Lakes Hospitality is seeking a dedicated and personable Part-Time Front Desk Agent to join our dynamic team. We pride ourselves on delivering exceptional guest experiences and are looking for someone who embodies our core values of warmth, professionalism, and efficiency.
As a Front Desk Agent, you will be the face of our brand, ensuring our guests feel welcomed and valued from the moment they arrive. This role offers a fantastic opportunity to work in a fast-paced, premium environment with a focus on guest satisfaction and operational excellence.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible scheduling to work around your life
- Opportunities for growth within the hospitality industry
- Discounts on hotel stays and dining
Responsibilities
- Greet guests warmly and professionally upon arrival and departure, ensuring a welcoming atmosphere.
- Manage the check-in and check-out process efficiently, verifying guest information and handling payments.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate departments.
- Utilize the Property Management System (PMS) to update guest profiles and manage reservations.
- Maintain the cleanliness and organization of the front desk area, lobby, and common spaces.
- Assist with concierge requests, including local recommendations and transportation arrangements.
- Handle cash handling and credit card transactions with strict adherence to company policies.
Qualifications
- High school diploma or GED is required; post-secondary education in hospitality or business is a plus.
- Previous experience in a front desk or customer service role is preferred but not mandatory.
- Excellent verbal communication and interpersonal skills with a focus on hospitality.
- Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Opera, Madeline) is highly desirable.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving abilities and a professional demeanor under pressure.