Job Description
Join Our Elite Team at The Grandview Hotel & Suites
We are seeking a dedicated and professional Part-Time Front Desk Agent to join our prestigious hospitality team in the heart of Minneapolis. If you have a passion for exceptional guest service and enjoy working in a dynamic environment, we want to hear from you.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed, valued, and comfortable from the moment they arrive. We offer a competitive hourly rate, flexible scheduling, and a supportive work culture.
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and reservations with efficiency and a warm demeanor.
- Greet guests upon arrival and assist with any inquiries regarding local attractions, dining, or transportation.
- Answer incoming calls and respond to emails promptly to ensure high-quality communication.
- Handle guest requests and complaints professionally, escalating issues to management when necessary.
- Maintain the cleanliness and organization of the reception area and lobby.
- Process payments and handle cash transactions accurately.
Qualifications
- High school diploma or GED required; prior hospitality experience is a plus.
- Strong interpersonal and communication skills.
- Proficiency in MS Office and hotel management software (e.g., Opera, StayNTouch).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Professional appearance and a positive attitude.