Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Milwaukee Grand Hotel! We're seeking a dynamic professional to deliver exceptional guest experiences during overnight hours. You'll be the first point of contact for late arrivals, manage check-ins/check-outs, and ensure seamless operations while our guests rest. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in Milwaukee's vibrant hospitality scene.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and warm hospitality
- Handle reservations, inquiries, and resolve guest concerns promptly
- Maintain accurate guest records and billing information
- Monitor security protocols and access control during overnight hours
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage cash drawer reconciliation
- Prepare nightly reports and audit logs for management
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Basic knowledge of Milwaukee attractions and transportation
- Flexibility to work weekends and holidays
- Valid Wisconsin driver's license preferred
- First Aid/CPR certification a plus