Job Description
We are currently seeking a welcoming and organized Front Desk Agent to join our exceptional team at Grand Plaza Hotel & Suites in Long Beach. This is a fantastic opportunity for motivated individuals looking to launch a career in the hospitality industry with no prior experience required.
Why You'll Love Working Here:
- Competitive hourly pay ranging from $18.00 to $22.00.
- Flexible scheduling to accommodate school or other commitments.
- Employee discounts on dining and hotel stays.
- A supportive and professional work environment.
- Comprehensive on-the-job training provided.
If you have a positive attitude, a strong work ethic, and a desire to provide top-notch service, we encourage you to apply today!
Responsibilities
- Warmly greet and welcome guests upon arrival and ensure a seamless check-in and check-out process.
- Answer incoming phone calls and emails with a professional tone, directing inquiries or taking accurate messages.
- Manage front desk operations, including handling mail, faxes, and package deliveries.
- Process guest payments accurately using the property management system (PMS).
- Maintain the lobby area to ensure a clean, organized, and inviting atmosphere for all visitors.
- Assist guests with local recommendations and answer questions regarding hotel amenities.
Qualifications
- High school diploma or GED is preferred (or currently enrolled).
- Excellent verbal communication skills and a friendly, approachable demeanor.
- Ability to work weekends, holidays, and varying shifts as needed.
- Basic computer literacy and proficiency with Microsoft Office applications.
- No prior hospitality or front desk experience is necessary; we will train the right candidate!
- Ability to stand for extended periods and lift light packages when necessary.