Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Denver! We're seeking vibrant and customer-focused Front Desk Agents to deliver exceptional guest experiences during flexible shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to build a career in hospitality.
Why Join Us?
- Competitive hourly rates + performance bonuses
- Free employee meals and hotel discounts
- Flexible scheduling including evenings/weekends
- Comprehensive training and career advancement opportunities
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in appearance and service delivery
- Assist with valet and concierge services as needed
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/holidays
- Valid Colorado driver's license (for valet duties)
- Basic math and cash handling accuracy
- Knowledge of Denver attractions and transportation
- High school diploma or equivalent required