Job Description
Join our dynamic team at the Grand Plaza Hotel as a Night Shift Front Desk Agent, where you'll become the heart of our overnight operations. This premium role offers the opportunity to deliver exceptional guest experiences during the most critical hours, ensuring seamless check-ins, resolving inquiries with finesse, and maintaining the highest standards of hospitality. Ideal for night owls who thrive in fast-paced environments, this position combines competitive compensation with career growth in DC's vibrant hospitality scene.
Responsibilities
- Manage guest check-ins/checkouts with precision and warm professionalism
- Handle overnight reservations, billing inquiries, and payment processing
- Coordinate with security and housekeeping teams for guest safety and comfort
- Resolve guest complaints with empathy and effective problem-solving
- Maintain accurate records of night-shift activities and incidents
- Monitor property security systems and respond to emergency protocols
- Prepare daily reports and handover documentation for day staff
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera, Delphi)
- Ability to work independently during overnight hours
- Strong attention to detail in financial transactions
- Flexibility to work weekends, holidays, and varying shifts
- Valid Washington DC hospitality license (or obtainable within 30 days)
- High school diploma or equivalent required