Job Description
Join our award-winning hospitality team at the Grand Hotel Philadelphia! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of the city. With weekly pay and a dynamic work environment, this is your opportunity to grow in the luxury hospitality industry. Our competitive benefits package includes health insurance, paid time off, and professional development programs. Apply today and become part of Philadelphia's premier hotel experience!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using PMS software
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- High school diploma or equivalent (hospitality degree preferred)
- Valid Pennsylvania driver's license (if required for errands)
- Basic knowledge of Philadelphia attractions and transportation