Job Description
Join Detroit's premier luxury hotel as a Front Desk Agent! We're seeking charismatic hospitality professionals to create unforgettable guest experiences in the heart of Motor City. This role is perfect for detail-oriented individuals who thrive in dynamic environments and take pride in delivering exceptional service. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a world-class hospitality setting.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations and optimize occupancy through strategic upselling
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to maintain real-time inventory status
- Uphold brand standards and maintain a pristine front desk environment
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Valid Michigan driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Detroit attractions and local area
- Professional appearance and positive demeanor